Today’s businesses face an environment where staying competitive is more challenging than ever. In order to stay ahead, companies are turning to Communications Platform as a Service (CPaaS) solutions to get the customized functionality needed to deliver customer experiences that are unique to their business. CPaaS solutions make it easy to extend, integrate and build custom communications applications without the hassle of buying or managing the software and hardware infrastructure to support them.
“We weren’t specifically looking for a development platform but rather, a solution that would support multiple customized IVRs, which is an area where ShoreTel Summit excels.”
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